Return Policy
Your Satisfaction Is Our Priority
If you are not satisfied with your purchase, we will accept most product returns within 30 days of receipt. Items that are damaged or defective will be reviewed by our Customer Care Team and replaced or refunded immediately. Please note, returning items may incur additional shipping fees for which you are responsible.
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Return Process: Here's How To Return An Item
Sign in to My Account and select the Order & Returns option. Then, select the items you wish to return and the reason why you are returning the item.
Package up the items, include a copy of the RMA you created and address your package to our offices. Once received and processed, we will issue a refund in the original form of payment.
Paper Mart Returns
500 S Dupont Avenue
Ontario, CA 91761
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Refunds For Purchases Made With Credit Cards: Allow 5-7 business days for the refund to appear on your statement.
Exclusions For Refunds On Returns
- Paper Mart reserves the right to reject any return that cannot be verified by proof in line with our limitations and exclusions.
- Paper Mart is not responsible for items lost or damaged in transit.
- Factory Direct items are non-returnable unless defective.
- Custom merchandise is non-returnable unless defective.
- We are unable to accept damaged or defective claims after 30 days from the date of receipt.
- Some orders may be subject to a restocking fee.
- Refunds are issued to the original form of payment.
- Shipping fees are non-refundable.
- Food grade packaging that has been opened is not eligible for returns
