Privacy Policy


Effective Date: 12/18/2019

When you use our website, interact with us, or when you receive communication from us, we want you to know how and why Ribbons collects and uses your contact information. We also want to let you know how you can review, update, or opt out of having your personal information stored with us.

Here, we describe how we collect, store, use, and disclose your personal information when providing these services to you. Remember, this applies whenever you use our site or services, which means our website, services, or content. To keep up to date, we may change or add to this text. If we update this Policy, we will post the updated version here, so we encourage you to review it periodically.

1. What Information Do We Collect?

We collect information you provide to us when you visit the Ribbons website or use Ribbons services. This section applies to Personal Information that we collect and process through the Ribbons website and in the usual course of our business, such as in connection with Ribbons services, events, sales and marketing activities. In this section "you" and "your" refers to Visitors or Customers. This includes:

Account information. To create an account, you must provide a name and email. We also store your user account preferences and settings.
Transactional information. When you purchase products, we will collect and store certain information from you, including your name, email address, phone number, delivery address, and other information that may identify you. We may also offer a functionality by which you can pay for your purchase using your credit or debit card or other payment account; please note that such information is not collected by us, but by third-party processors that process your payments.
Support information. Whenever you reach out to our Customer Care representatives, we will collect and store any communications between us. This may include your name or email address.
Information collected automatically when you use our site. During the use of our site and services, certain information about you and your device(s) may be received by us and stored automatically. This may include information related to the device you are using to access our services, web browser, operating system information, the date and time your visits, the domain name of your Internet service provider, the pages you visit, content you view, your search terms or other information about how you interact with our site or our services.
Information from publicly available sources or third parties. When you login to our site or serves using a third party like Facebook or Google, we may collect or receive information about you. This may include information about your purchase like your name, phone number, the products purchased, and its delivery location.
Other information you provide to us. You may choose to provide other information directly to us. For example, we may collect information when you fill out a form, participate in Ribbons-sponsored activities or promotions, request customer support or otherwise communicate with us.

If you choose not to provide information, we may not be able to provide you with requested products, services or information.
Please note that the information we collect may represent the following categories of personal information:

● Identifiers such as name, postal and email addresses, internet protocol (IP) address, social media handles, username, password and other contact information used to register for and access our site or services.
● The following categories of personal information described in California Civil Code § 1798.80(e): (1) the personal information listed in the preceding bullet point as “identifiers,” (2) telephone number, (3) any other information that identifies, relates to, describes, or is capable of being associated with, a particular individual that we describe above.
● Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies;
● Internet or other electronic network activity information, including, but not limited to, browsing history on our site, search history on our site, and information regarding your interactions with our site, services, and advertisements;
● Audio information from calls placed to our Customer Care teams, and electronic information in the form of Internet and other electronic network activity information as described above;
● Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

2. How Is Your Information Used?

Ways we use the information we collect include:
● Operate and administer our business, our website, and our services.
● Provide, maintain, and improve the Ribbons customer experience.
● Research and develop new products and services.
● Communicate order details such as invoices and other support and administrative messages.
● Communicate with you about products, services, offers, promotions, and events that will be of interest to you.
● Monitor and analyze trends, usage, and activities in connection with Ribbons in order to manage and deliver contextual and behavioral advertising.
● Administer rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by us or our business partners.
● Personalize the products, content, and promotions that match customer preferences.
● Tell you about the products or services or promotions or contests of our business partners.
● Ensure the security of our networks and systems.
● Protect against, identify and prevent fraud and other crime, claims and other liabilities.
● Comply with legal obligations and our policies.
● Establish, exercise or defend legal claims.
● Monitor and report compliance issues.
● Audits and reporting relating to particular transactions and interactions, including online interactions, you may have with us or others on our behalf.
● Detecting and protecting against security incidents, and malicious, deceptive, fraudulent or illegal activity, and prosecuting the same.
● Debugging to identify and repair errors in our systems.
● Short-term, transient use including contextual customization of ads.
● Providing services on our behalf or on behalf of another, including maintaining or servicing accounts, providing customer service, fulfilling transactions, verifying identity information, processing payments, and other services.
● Conducting internal research to develop and demonstrate technology.
● Conducting activity to verify, enhance, and maintain the quality or safety of websites, services or devices which we may own, control, or provide.

3. How Is Your Information Shared?

We may share personal information with third parties for any purpose described in Section 2 above (“How Is Your Information Used”), or for any other purpose that has been notified to you or to which you have consented. In addition, we may provide or share some or all of your personal information with:
a. Our Service Providers – Service providers under contract who help with our business operations.
b. Our other Business Partners - Third parties offering products or services that may be relevant to you, whose services you agree to use, you have expressed an interest in, or with whom you have authorized us to share your personal information (such as partners who help us provide sweepstakes or contests).
c. To comply with our Legal Obligations or in Connection with Legal Claims – We may share information with any third party to satisfy any requirement of laws, rules, regulations, legal process, or governmental requests, or in connection with investigating fraud or other illegal or unlawful activity or violations of our policies. We may also share information in connection with our establishment, exercise, or defense of legal claims. This may include disclosures in connection with protecting our website, services, or systems or with protecting the rights, property or personal safety of our users, customers, or the general public.
d. Sharing in Connection with Business Transfers – We may share personal information if we plan to sell or transfer all or part of our business; in such a case, we may share information with anyone involved in the sale or transfer.
Within the 12 months preceding the effective date of this Privacy Policy, we have disclosed substantially all of the categories of personal information listed in Section 1 (“What Information Do We Collect”) as described here for the business purposes listed in Section 2 above (“How Do We Use Your Information?).

We do not sell personal information for monetary or other financial consideration. As is common practice among businesses that operate Internet websites and mobile apps, within the past 12 months, we may have disclosed certain identifiers, information about the use of our websites and apps, and inferences drawn about you to our social media, advertising, and analytics partners for valuable consideration; to opt-out of such sharing, please see the section titled “Opt-Out Tools and Resources” below.

4. Cookies and Online Behavioral Advertising

We may partner with third parties (e.g., data management platforms, ad servers, ad network providers, or third-party advertisers) to provide you with advertisements that you see on our website or other websites. These parties use data technologies to collect information about your online activities over time on this and across other websites to provide you targeted advertising based upon your interests, such as cookies, clear gifs, web beacons or similar technologies. This data collection may take place both on our website and on third-party websites that participate in ad networks or use similar third party providers. To learn more about your ability to opt out of certain of these technologies and for other information, please visit, the Digital Advertising Alliance and the Network Advertising Initiative.

5. Your Information: Reviewing, Updating, or Choosing To Opt Out

Applicable law may provide you with certain rights in regard to your personal information. Here is how we help support your rights to know about, access, update, delete, or opt-out of having your personal information shared, as available under law.

a. Accessing Information Using Your Ribbons Account

To the extent permitted under applicable law, you may have the right to request certain information about the categories of personal information we have collected about you, how we have used those types of information, and the categories of third parties with whom we have shared your information. You may also have the right to request the specific pieces of information we have collected about you.

To access, review or update your personal information held by Ribbons, visit My Account. From the My Account area, select the option to update your account information, billing address, or shipping address. After updating your information, select the option to save your changes.

Please note that the law may require us to take steps to verify your identity before providing you with access to your information, and we may limit our response as permitted or required by applicable law.

b. Deletion Requests

To the extent permitted under applicable law, you may have the right to request that we delete personal information which we have collected from you. To make a deletion request email us at info@ribbons.com.

Remember, if you request to delete your personal information, we may not be able to provide you with requested products, services or information.

Please note that the law may require us to take steps to verify your identity before we can delete personal information, and information subject to deletion may be limited by applicable law.

c. Opting-Out of Promotional Communications

To opt out of promotional communications, activities, or events from Ribbons, click the unsubscribe option located at the bottom of your email. Please reach out to us by phone, 1-833-839-6859 ext. 2, or email at info@ribbons.com. Remember, when sending us your request, please use the same email you originally supplied. Your unsubscribe request or e-mail preference changes will be processed promptly, and in no event longer than ten business days. During that processing period, you may receive additional promotional emails from us.

Remember, if you opt out of receiving promotional communications from us, we may still reach out to communicate with you if we need to provide you with information about the services you are using from us, if we need to request information from you with respect to a transaction initiated by you, or for other non-marketing reasons.

d. Opt-Out Tools & Resources

If you are interested in more information about online behavioral advertising, and opting-out of the collection of personal information by social media, advertising, and analytics partners, you may visit the following websites:

Network Advertising Initiative Consumer Opt-Out Page or
the Digital Advertising Alliance Opt-Out Page

In addition to the above opt-out pages, you can use your device settings or other third-party opt-out tools to help you opt-out of behavioral advertising. Third-party applications are also available, depending on the platform provider, such as the Digital Advertising Alliance’s “AppChoices” app, that offer to provide you with control regarding the collection and use of cross-app data for behavioral advertising.

Subject to applicable law, we may not discriminate against you because of your exercise of any of the above rights, to the extent such rights are available to you under applicable law, including by denying goods or services, charging different prices or rates for goods or services, or providing a different level of quality of goods or services.